Ecom Spider is the trading name of ECOM SPIDER LLC, a limited liability company registered in the State of Wyoming, United States. We provide e-commerce services to direct-to-consumer brands: storefront engineering, paid acquisition, measurement, and one-to-one advisory for the operators running them.
A design studio builds the store. A media buyer runs the ads. Somebody else, often nobody, is responsible for whether the numbers in the ad platform bear any relationship to the orders in the back office.
When performance drops, each vendor has a defensible explanation that points at the other two. The brand is left holding a coordination problem it never intended to buy.
We built Ecom Spider to sell those functions together, under one scope and one accountable team, so that the person who spent the money is the same person who has to explain what it produced.
We take a limited number of engagements at a time. The work involves direct access to a client's storefront, ad accounts and financial data, and that is not something to hand to a rotating bench of junior staff.
Every engagement is worked by the person who ran the audit. There is no handover from the people who sold the work to the people who deliver it, because there is no separate sales team.
We work remotely with brands across Latin America, Spain and the United States, in English and Spanish.
Founder & Managing Member
Frank spent seven years in live event production before moving into e-commerce, where he has operated direct-to-consumer stores across Latin American and United States markets. He works hands-on across all four service lines, and runs a one-to-one advisory programme for Spanish-speaking e-commerce operators.
The frameworks Ecom Spider brings to client engagements were developed and paid for on stores he operates himself.
Plenty of agency websites display certification badges they do not hold. Here is the honest version of our security posture, stated precisely enough that you can verify it.
This website and all forms on it are served over TLS. Enquiry data submitted through our contact form is transmitted encrypted.
We collect only the data needed to respond to an enquiry or deliver an engagement, state our lawful basis and retention periods, and honour access, correction and deletion requests. See our Privacy Policy.
The stores we build run on Shopify, which is certified PCI DSS Level 1. That certification is Shopify's, not ours. We never handle, store or transmit your customers' cardholder data.
We request the minimum permission level needed for the work, use named collaborator accounts rather than shared logins, and access is revoked at the end of an engagement.
Ad accounts, pixels, themes, domains and documentation are created in your name and remain under your ownership and control after the engagement ends.
This website runs no advertising pixels, no analytics cookies and no third-party trackers, which is why you were not asked to dismiss a cookie banner.
We do not hold SOC 2 or PCI DSS certification in our own name, and we do not claim to. Any vendor telling you otherwise about themselves is worth a second look.
Tell us about the brand and where it is stuck. We reply within one business day.
